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How can I change my personal details?

I want to change my address: You can notify us of your change of address by clicking here. Alternatively, you can call us, email us or write to us to let us know you’ve moved. Click here for our contact details.

I want to change my name: You can let us know by email or in writing. Please remember to attach or enclose a copy of relevant legal documentation, i.e. marriage certificate, decree nisi/absolute or deed poll. Click here for our contact details.

I want to change my bank details: You can click here to download and print a direct debit mandate. This can be sent by post or can be emailed to us. Please ensure you send us the new details in good time for your next monthly instalment, especially if you’ve already cancelled you existing direct debit instruction. Please be advised that you may be required to make payment via alternative means whilst your new payment instructions are being set up… Click here for our contact details.

Contact Us

If you haven’t found the answer you’re looking for, or you’d like to get in touch with us about something else, we can be

contacted using the following details:

Customer Service team
0345 313 3800

Autobank Financial Services
Quadrant House
Princess Way

Or you can submit a question here.

How do I make a complaint?

We recognise that despite our best efforts things don’t always go smoothly. If you would like to leave feedback, or would like to make a complaint, please get in touch with us in the first instance, by writing to us or emailing us using the details below:

Tel:    0345 313 3800

Fax:    0345 313 7991:  

Email: ukcustomerservices@psa-finance.com

Post: Customer Care Team

Autobank Financial Services




If we haven’t been able to resolve your complaint to your satisfaction, you may be able to ask the Financial Ombudsman Service (FOS) to review the situation on your behalf.

Before that option becomes available to you, you may find it helpful to make use of the Finance and Leasing Association’s (FLA) conciliation scheme (www.fla.org.uk, 020 7836 6511).

We are a member of the FLA and are bound by its Lending Code. A free copy of the FLA Lending Code is available on request.”

The Ombudsman will only be able to consider your complaint after we’ve provided you with our final response or it has been over 8 weeks since you raised your concerns with us.We’ll let you know of your right to ask the FOS to look into your complaint. Their contact details are:

Telephone from a Landline:    08000 234 567

Telephone from a Mobile: 0300 123 9 123

Email:    complaint.info@financial-ombudsman.org.uk

Web:    www.financial-ombudsman.org.uk

Post: The Financial Ombudsman Service

Exchange Tower

London E14 9SR

As a firm regulated by the Financial Conduct Authority we are required to publish complaints data: click here